General FAQ

What is your returns policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, you may return it within 30 days of receipt for a refund or exchange, provided it is in its original condition with all tags attached and packaging intact. Please note that due to hygiene reasons, we are unable to accept returns on face masks, hosiery, or intimate apparel unless faulty. Original shipping costs are non-refundable. For more details, please visit our Returns & Exchanges page.

How long will it take to receive my order?
All orders are processed and dispatched from our warehouse within 1-2 business days. Delivery times will then depend on your location and the shipping method selected at checkout. You will receive a shipping confirmation email with a tracking number once your order is on its way.

Do you ship internationally?
Yes, we ship to many countries around the world. Shipping costs and delivery times vary depending on the destination. Please see our Shipping Information page for full details.

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed securely through our encrypted checkout system.

Can I change or cancel my order?
We process orders very quickly to ensure fast delivery. Therefore, if you wish to change or cancel your order, please contact us immediately. We will try our best to assist, but we cannot guarantee that changes or cancellations will be possible once an order has entered the dispatch process.

My item is faulty or incorrect. What should I do?
We apologize for any inconvenience. Please contact our customer care team immediately regarding any faulty or incorrect items. We will gladly arrange a replacement or refund for you as appropriate.

How do I know what size to order?
Please refer to the specific size chart provided on each product page. We recommend taking your measurements and comparing them to the chart for the best fit. If you are between sizes, we suggest sizing up.

Are the colours of the costumes accurate in the photos?
We do our best to represent our products as accurately as possible. However, please be aware that colours may appear slightly different on various computer or device screens due to individual monitor colour settings.

Do you sell costumes all year round?
Yes, we have a wide range of costumes available throughout the entire year for parties, events, and occasions. We also have a large selection of accessories and themed clothing.

I need my order by a specific date. Can you help?
We completely understand! We offer a range of express shipping options at checkout to ensure you receive your order on time. We recommend ordering as early as possible, especially during peak seasons, to avoid any potential shipping delays.

How can I care for my costume?
Most of our costumes include a care label with specific instructions. We generally recommend hand washing in cold water with a mild detergent and laying flat to dry to maintain the quality and longevity of the garment.

Do you have a physical store I can visit?
We are an online retailer, which allows us to offer a much wider range of products at competitive prices. You can shop with us 24/7 through our website.

Where can I find inspiration or ideas?
Our website features a wide variety of costumes and themes. You can also follow us on social media for plenty of creative ideas and styling tips for your next event!

I have a question that isn’t answered here.
No problem! For any further queries, please reach out to us through the contact form on our website. Our friendly customer service team will be happy to assist you.